Will MSPs Ever Trust Dell?

Michael-Dell-1024x683I may have underestimated the MSP industry’s disdain for Dell. On the one hand, I’ve personally been a Dell customer for about a decade. But as I speak with managed service providers across the industry, most of them simply don’t trust Dell. Does the PC giant deserve the benefit of the doubt? Or is Dell’s move into the managed service market doomed to fail? Continue reading

Up to 50 Vendors Set to Earn MSPAlliance Accreditation

celiaMSPAlliance President Charles Weaver spent some time telling me about the organization’s new accreditation program during a conference last month. Sounds like the program is gaining some traction.

So far, eight vendors have received the accreditation, including Asigra, Dell/SilverBack, Do IT Smarter, Intel, LiveCargo, N-able, Untangle and XRoads Networks, according to Web Host Industry News. Roughly 50 vendors are on track to receive the accreditation by the close of 2007, Weaver told WHIN. So what’s the upside for managed service providers? The accreditation appears to offer four clear benefits to MSPs and their customers. Continue reading

Memo to Cisco, Symantec

The buzz is loud here at the MSP Alliance conference in San Jose. Up-and-coming MSP platform providers are inking partnerships with each other, and networking with more than 200 VARs and integrators. Clearly, the MSP ecosystem is maturing rapidly. Still, big vendors like Cisco Systems and Symantec are noticeably absent from this small but growing event. Looking ahead, those big players would be wise to follow the leads of Dell and Intel into the MSP market. Continue reading

Do IT Smarter VP Says “Partner or Perish”

As a general rule, our team holds a lot of business meetings at Starbucks. But today the business chatter started in Kinkos — when I bumped into Todd McKendrick, VP of sales at Do IT Smarter. McKendrick shared several pieces of news about the company, which is working closely with Xerox, MXLogic, SonicWall, Silverback and other MSP platform providers. Continue reading

Dealing With Dell

michael-dellWill Dell be your friend or foe in the managed services market? Instead of asking me, you can ask Dell representatives directly during the MSP Alliance summit in San Jose on Sept. 24-25. Dell acquired Silverback Technologies (an MSP platform provider) in July. Silverback’s Web site now carries both a Dell and VARBusiness logo. How’s that for Ironic. This event marks one of the first appearances of Silverback since the Dell deal was announced.