Cognos CEO Watching Managed Services

20130227-RobAshe_800The folks at Cognos, one of the leading business intelligence software providers, are in a curious position. Cognos’s rivals are getting acquired by big players like Oracle and SAP AG. And the software industry as a whole is moving toward software as a service (SaaS) — think Salesforce.com and NetSuite.com. So where does that leave Cognos? The BI software provider has to get a better feel for SaaS, managed services and the channel. Fast. Cognos’s CEO is doing exactly that. Here’s how. Continue reading

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Will MSPs Ever Trust Dell?

Michael-Dell-1024x683I may have underestimated the MSP industry’s disdain for Dell. On the one hand, I’ve personally been a Dell customer for about a decade. But as I speak with managed service providers across the industry, most of them simply don’t trust Dell. Does the PC giant deserve the benefit of the doubt? Or is Dell’s move into the managed service market doomed to fail? Continue reading

Fast-teks Franchises Embrace Managed Services

Imagine if The Geek Squad embraced managed services. That very scenario is occurring at Fast-teks, a nationwide computer services company that’s working with Kaseya and SecureMyCompany to master managed services. Under terms of a new initiative, Fast-teks is using SecureMyCompany’s hosted offerings to service customers in more than 120 North American markets. The online services include Kaseya Managed Services software, which offers asset management, software inventory and remote management capabilities.

Ingram, Trend Micro Partner on Managed Services

When it comes to managed services, Trend Micro certainly has a sense for timing. The security company has launched a “pay as you go” managed service with Ingram Micro. The offering comes as Trend rival Symantec prepares to launch its own software-as-a-service (SaaS) platform, know as the Symatec Protection Network. Let the showdown begin. Continue reading

Calling All Managed Service Providers: Qualify for the MSPmentor 100

Forgive me for this shameless plug, but here’s a prime opportunity for successful MSPs to step into the spotlight. Is your company among the industry’s top managed service providers? Click Here to take survey and your company could appear in our inaugural MSPmentor 100 list. Continue reading

Driving Managed Services Into Detroit

When people mention the city of Detroit to me, I think of struggling car companies and Thanksgiving football. But for Cbeyond, a managed service provider and Cisco Systems partner, Detroit represents a growing business opportunity. Cbeyond expects to employ roughly 100 people in the Detroit area by the end of this year as it seeks more small business customers for its IP telephony services. Equally important, Cbeyond has found creative ways to publicize its expertise. Here’s a look. Continue reading