The folks at Cognos, one of the leading business intelligence software providers, are in a curious position. Cognos’s rivals are getting acquired by big players like Oracle and SAP AG. And the software industry as a whole is moving toward software as a service (SaaS) — think Salesforce.com and NetSuite.com. So where does that leave Cognos? The BI software provider has to get a better feel for SaaS, managed services and the channel. Fast. Cognos’s CEO is doing exactly that. Here’s how. Continue reading
I may have underestimated the MSP industry’s disdain for Dell. On the one hand, I’ve personally been a Dell customer for about a decade. But as I speak with managed service providers across the industry, most of them simply don’t trust Dell. Does the PC giant deserve the benefit of the doubt? Or is Dell’s move into the managed service market doomed to fail? Continue reading
Imagine if The Geek Squad embraced managed services. That very scenario is occurring at Fast-teks, a nationwide computer services company that’s working with Kaseya and SecureMyCompany to master managed services. Under terms of a new initiative, Fast-teks is using SecureMyCompany’s hosted offerings to service customers in more than 120 North American markets. The online services include Kaseya Managed Services software, which offers asset management, software inventory and remote management capabilities.
When it comes to managed services, Trend Micro certainly has a sense for timing. The security company has launched a “pay as you go” managed service with Ingram Micro. The offering comes as Trend rival Symantec prepares to launch its own software-as-a-service (SaaS) platform, know as the Symatec Protection Network. Let the showdown begin. Continue reading
LogLogic’s corporate blog contains a quick overview of the company’s new managed service provider program. Early participants in the program include Internet heavyweights like BT and VeriSign. You’ll find some info about LogLogic’s MSP program here.
When people mention the city of Detroit to me, I think of struggling car companies and Thanksgiving football. But for Cbeyond, a managed service provider and Cisco Systems partner, Detroit represents a growing business opportunity. Cbeyond expects to employ roughly 100 people in the Detroit area by the end of this year as it seeks more small business customers for its IP telephony services. Equally important, Cbeyond has found creative ways to publicize its expertise. Here’s a look. Continue reading