The folks at Cognos, one of the leading business intelligence software providers, are in a curious position. Cognos’s rivals are getting acquired by big players like Oracle and SAP AG. And the software industry as a whole is moving toward software as a service (SaaS) — think Salesforce.com and NetSuite.com. So where does that leave Cognos? The BI software provider has to get a better feel for SaaS, managed services and the channel. Fast. Cognos’s CEO is doing exactly that. Here’s how. Continue reading
Imagine if The Geek Squad embraced managed services. That very scenario is occurring at Fast-teks, a nationwide computer services company that’s working with Kaseya and SecureMyCompany to master managed services. Under terms of a new initiative, Fast-teks is using SecureMyCompany’s hosted offerings to service customers in more than 120 North American markets. The online services include Kaseya Managed Services software, which offers asset management, software inventory and remote management capabilities.
October is shaping up to be a busy month for Symantec’s various online software efforts. While the company prepares to launch Symantec Protection Network (a software as a service platform for partners), Symantec is also promoting its Managed Security Services (MSS) to customers. Here’s what Symantec’s strategy means to managed service providers. Continue reading
Forgive me if I’m a little confused. I’ve read a ton about Microsoft Office Live and Office Online over the past year. Sometimes, it’s a little tricky to understand exactly how Microsoft’s managed services and SaaS (software as a service) offerings are positioned. But the answer is finally emerging. Continue reading
Even banks and financial services firms are discovering the power of managed services. A case in point: Square 1 Bank, which works closely with venture capital firms, has embraced managed services from Hosted Solutions. Under terms of the relationship, Hosted Solutions’ Raleigh, N.C., data center will host Square 1’s core applications. The deal also calls for Hosted Solutions to offer dedicated servers, managed back ups, SAN storage, monitoring, managed security, internet services, and network connectivity.