N-able Hosts Chicago Event

mike_cullen___svp_sales___n_ableThe folks at N-able Technologies have invited me to their next partner event — scheduled for October 19 in Chicago. But I’ll be preparing for our own MuniWireless conference in Santa Clara. The one-day N-able event focuses on strategies for marketing, selling and deploying “technology as a service” solutions. If you’re an N-able partner interesting in more details, you can find them here.


Meet Me At SMB Summit

BlueHat_(2)I finally booked my flight to CompTIA’s SMB Summit, scheduled for October 28-31 in Bonita Springs, Florida. I’ll be moderating a few sessions at the event — several of which focus on managed services. I have time for meetings on Oct. 29 and 30 if you’re at the event and want to catch up.

Up to 50 Vendors Set to Earn MSPAlliance Accreditation

celiaMSPAlliance President Charles Weaver spent some time telling me about the organization’s new accreditation program during a conference last month. Sounds like the program is gaining some traction.

So far, eight vendors have received the accreditation, including Asigra, Dell/SilverBack, Do IT Smarter, Intel, LiveCargo, N-able, Untangle and XRoads Networks, according to Web Host Industry News. Roughly 50 vendors are on track to receive the accreditation by the close of 2007, Weaver told WHIN. So what’s the upside for managed service providers? The accreditation appears to offer four clear benefits to MSPs and their customers. Continue reading

Xerox, Do IT Smarter Host MSP Road Show

Bob Hope and Bing Crosby. Jake and Elwood Blues. Heck, even Xerox and Do IT Smarter love a good road trip. I hear the duo is hosting a Managed Service Provider road show with stops in Charlotte, N.C. (October 11), Houston, Texas (October 17), New Orleans, La. (October 24) and Hollywood, Fla. (October 25). SonicWall and MX Logic also are joining the event series, which offers practical tips for selling managed services. For details, check out the Do IT Smarter event site.

Branding: Skip the Lite Stuff

Autotask made an intriguing move this week with its product branding. Solutions providers and software companies should take note. As Autotask prepared to launch an entry-level MSP solution, the company must have been tempted to call it “Autotask Lite.” In my humble opinion that would have been a mistake. Here’s why. Continue reading

Managed Services In the Palm of Your Hand

I just got off the phone with Autotask CEO Bob Godgart. He’s out at the SMB Nation conference in Seattle to share his managed services vision and make a few strategic announcements.

Godgart has a habit of sharing interesting factoids that a lot of people may otherwise overlook. A case in point: He’s extremely upbeat about managed service platforms converging with the mobile market. Surely, field technicians and mobile executives want to access their MSP dashboards from handhelds, smart phones and other devices.

Skeptical? Don’t be. The number of people leveraging Autotask’s LiveMobile software has doubled in the past 45 days, according to Godgart. The software’s CRM (customer relationship management) component is particularly popular, Godgart adds.

Check this site again on September 28 for more perspectives from Godgart. If you do, you’ll learn why Godgart had such a strong motivation to “go” to the SMB Nation event.