ITIL: Little Acronym, Big Opportunity

Over the past few days, visitors to this site have been searching the term “ITIL” quite frequently. So I figured it was time to share some basic info about Information Technology Infrastructure Library (ITIL), and its importance to the managed services movement.

ITIL isn’t a technology, a service or a tool. Rather, ITIL is a collection of best practices for IT activities and processes. Although it was developed about 20 years ago, ITIL only became widely implemented in the past decade. Managed service providers don’t sell ITIL; instead, they adhere to its practices and philosophies in a wide range of activities from project management, systems design, change management and service delivery. Think of it as a template for IT management and services.

During meetings last week in San Jose, MSP Alliance President Charles Weaver indicated that ITIL would become increasingly important to service providers that want to give customers peace of mind. And you’ll notice that Entuity, an MSP Alliance member, pitches the importance of ITIL in its own company description (see the bottom of this press release).

Need more info on ITIL and its importance to solutions providers? Check out this quick story on our sister site, TechIQ. And get up to speed on ITIL because your customers are bound to ask about it.


One thought on “ITIL: Little Acronym, Big Opportunity

  1. Hello,

    I just saw your posting and thought I’d share a resource that might be of interest to your site visitors.

    Last year my company, Pink Elephant, released a white paper titled ‘ITIL, IT Governance & The Managed Service Provider’.

    The white paper examines the role of ITIL between the IT outsourcer and the customer organization. With increased requirements from customer organizations to have their external IT service providers aligning with ITIL to meet IT governance objectives, among several reasons, this paper arrives at a timely moment. It manages to explain why MSPs should start adopting ITIL and what customer organizations need to know about how ITIL functions in a MSP, and how this can impact IT service delivery.

    This paper is freely available on our site if you copy and paste this link into your browser:


    Ann Lamanes
    Manager, Public Relations
    Pink Elephant

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